We are seeking a customer-focused and proactive User Support Technician with 1–3 years of experience in IT Service Desk and End User Support environments. The ideal candidate will have strong experience in incident and event management, call logging, and ensuring Service Level Agreements are consistently met while delivering exceptional customer service. Skilled in handling customer interactions professionally through excellent communication, telephone etiquette, and email correspondence, the candidate demonstrates the ability to multitask, take ownership of issues, and ensure incidents are resolved or escalated within the required timeframes.

What you'll do:

• To ensure that we communicate accurately and timeously with the relevant clients regarding Incidents logged
• Meeting of the relevant Service Level Agreements in the Call Logging System by the Service Desk
• Ensure that calls are assigned to the next resolver groups within the specified tim...