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ICT Support Engineer - Level 1

Company

Liebherr Group

Location

Australia, Western Australia

Type

full time

Responsibilities

  • Provide first-level technical support to end-users, troubleshooting hardware, software, network connectivity and email-related issues

  • Log, prioritise and manage support tickets via a ticketing system (e.g. ServiceNow, Zendesk), ensuring timely resolution

  • Deliver excellent, professional and courteous customer service to internal stakeholders

  • Maintain accurate documentation of support procedures, known issues and resolutions, including knowledge base articles

  • Assist with the setup, installation and maintenance of desktops, laptops, printers and other hardware

  • Support users with software installation, updates and troubleshooting of standard applications and operating systems

  • Provide basic training and guidance to end-users on IT systems and applications

  • Promote and enforce IT security policies, including data security and password management best practices

    • ...

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