Job Summary

This role will lead and oversee three critical functions within ICT service delivery and quoting operations: Managed Network Services (MNS) Quoting, Procurement and Operations. The position ensures seamless coordination across order processing, operational support, and quoting activities to deliver exceptional customer experience and operational efficiency.

Your Role

• Provide strategic direction and day-to-day leadership to ICT Procurement Analysts, ICT Operations Analysts, and MNS Quoting Specialists.
• Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.
• Manage operational workflows, troubleshoot escalations, and ensure compliance with SLAs and regulatory requirements.
• Supervise the MNS quoting function, ensuring accurate, competitive, and timely quotes for managed network services.
• Collaborate with Sales and Product teams to align pricing strategies and...