You will be responsible for centralizing and managing the relationship with Iberia customers across the full order-to-cash cycle, ensuring service excellence while resolving operational challenges efficiently.
What you'll get to do
- Act as the main point of contact for customers, ensuring smooth communication and quick resolution of queries
- Manage orders through SAP, EDI and email, providing updates and handling incidents such as stock shortages
- Oversee order and delivery processes, including order validation, release and follow‑up
- Coordinate with logistics teams to manage delivery issues and delays
- Ensure efficient transport planning and shipment follow‑up
- Handle customer claims, including analysis and creation of credit/debit notes
- Monitor and share performance KPIs with clients, identifying opportunities for improvement
We'd love to meet you if you have