Overview

Our client is seeking an experienced IAM/PAM Engineer to join a 24/7 operations support team. This role is responsible for providing production support, incident resolution, monitoring, and troubleshooting for enterprise Identity and Access Management (IAM) and Privileged Access Management (PAM) platforms.

Key Responsibilities

• Provide operational and production support for enterprise IAM, PAM, and secrets management platforms.
• Monitor system performance and proactively identify potential issues to ensure platform stability and availability.
• Investigate, troubleshoot, and resolve technical incidents in accordance with established service level agreements (SLAs).
• Collaborate with engineering, infrastructure, application, and security teams to address complex operational issues.
• Support identity lifecycle management processes, access provisioning activities, and privileged account administration.