Job Description: ATA 29 Tasks & accountabilities: Answering all technical queries raised by customers within the defined time frame. Analyzing all in-service events to identify potential impacts (including airworthiness, reliability, etc.), launching and ensuring the progress of all actions necessary to finding the cause of the events and initiating/following up on the development of corrective actions or product improvements with the design organization and vendors. Providing Customers with relevant technical information using all appropriate means or media to improve their ATA Chapter system operation. Providing technical stand-by assistance. Providing Engineering support to Customer Service departments. Ensuring the transfer of in-service experience and maintenance activities to management, other Customer Service divisions and the design organization, including vendors. Attending technical meetings with Customer engineering and maintenance organizations. Carrying out complex technic...