At **HYATT **we are looking for your talent as
**Reservation Agents**
Your main functions will be:
- Utilize elevated sales techniques to drive revenue production and create bookings by assuming the sale, overcoming objections, and upselling.
- Educate guests on product offerings. Process and review all customer requests accurately and efficiently.
- Field E-mails from other departments and 3rd party vendors looking for assistance with creating reservations.
- Must be able to adhere to AAA Diamond call standard requirements on all calls and pass any test calls for properties to maintain status.
- Able to utilize effective listening skills to create a personalized experience for the guest.
- Manage, coordinate and verify existing rates according to different strategies and channels.
- The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned...