About IntouchCX

IntouchCX is a general leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

As Human Resources Generalist, You Will

• Provide Human Resource (HR) policy guidance
• Conduct employee onboarding process
• Ensure operational HR activities and processes are followed correctly
• Responsible for HR Investigations
• Actively support line managers in addressing employee's breaches and conduct
• Attend legal and disciplinary staff hearings
• Provide coaching on HR matters
• Analyze trends and metrics within the HR department