PERSOL Outsourcing is partnering our Client, a leading name in innovation process and we are looking for talents to be a part of the team! Job Responsibilities: Oversee daily team operations to ensure smooth workflow Provide on-the-job training and mentorship to new team members Manage escalated complex issues and resolve them efficiently, provide documentation, implementation, and case resolution in tracking list Propose and implement process improvements to enhance operational efficiency Provide and manage operational support across different functions as needed Conduct verification and checks on operation work, including second-level verification, ensuring timely completion of tasks Monitor shared mailboxes to ensure team responses meet client KPIs and deadlines Prepare monthly KPI report and quarterly internal audit Attend client meetings to understand their needs, provide updates and address concerns Maintenance and co-development of SOPs Any other ad-hoc matters
Job Requiremen...