PERSOL Outsourcing is partnering our Client, a leading name in innovation process and we are looking for talents to be a part of the team!
Job Responsibilities - Oversee daily team operations to ensure smooth workflow
- Provide on-the-job training and mentorship to new team members
- Manage escalated complex issues and resolve them efficiently, provide documentation, implementation, and case resolution in tracking list
- Propose and implement process improvements to enhance operational efficiency
- Provide and manage operational support across different functions as needed
- Conduct verification and checks on operation work, including second-level verification, ensuring timely completion of tasks
- Monitor shared mailboxes to ensure team responses meet client KPIs and deadlines
- Prepare monthly KPI report and quarterly internal audit
- Attend client meetings to understand their needs, provide update...