Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
Conducts team briefing and documents minutes of the meeting.
Supports monitoring the hub's performance by ensuring high productivity levels and Hub KPI's are efficiently met.
Creates, reviews and validates reports of the Hub.
Assists Customer Support team in call outs to solve Customer support escalations.
Implements process improvement initiatives & projects geared towards increasing Hub productivity.
Handles payment transactions and other payment processes.
Coordinates with agency coordinators in overseeing agency teams.