Unit: Employee Experience Services (EES)

Job Title: HR Helpdesk Analyst

Level: SPE/SME

Location: Hybrid, India

Type of position: Full time

Reports to: Team Lead

Work Model: Hybrid

Shift: US Shifts

Responsible for: Delivering HR and Payroll Helpdesk activities (Hire to Retire HR service)

Role brief

The HR Helpdesk Analyst role involves managing employee HR / Payroll inquiries through various channels tickets/ cases, chat, and telephone. The role requires developing a deep understanding of the client organization to respond effectively to employee inquiries originating from multiple sources. The HR Service Delivery Solutions Specialist will have a strong customer service orientation with the responsibility to use independent judgement and ...