Act as a strategic partner to CPS leadership by translating operational, service, and workforce data into insights that support decision making.
Analyze CPS processes, identify inefficiencies, and recommend data‑backed improvements to enhance service delivery and employee experience.
Support transformation, optimization, and change initiatives by providing impact analysis, risk assessment, and benefits tracking.
Gather business requirements for reporting, dashboards, and operational metrics, ensuring alignment with CPS and global HR goals.
SLA & KPI Ownership (CPS)
Own end‑to‑end SLA and KPI reporting for CPS across supported countries and HR domains (e.g., Workday transactions, onboarding, payroll, benefits, case management).
Ensure accuracy, completeness, and timely delivery of monthly and ad‑hoc SLA/KPI reports used in Serv...