Duties People Operations & Support Act as the primary HR contact for all day-to-day queries and people matters. Partner with the General Manager and HODs to reinforce a high-performance, inclusive team culture. Support the delivery of consistent, human-centred employee experience across departments. Recruitment & Onboarding Manage the end-to-end recruitment process, ensuring efficiency and legal compliance. Lead warm, structured onboarding processes aligned to brand and operational needs. Performance & Employee Relations Support performance reviews, KPIs, probation feedback, and appraisals. Manage employee relations, including disciplinary and grievance processes. Engage directly with shop stewards and trade unions, maintaining open, constructive dialogue and supporting wage negotiations and procedural fairness. Coach managers in handling IR matters with legal and emotional intelligence. Training & Development Identify training gaps and coordinate relevant internal and external learnin...