Your new role
You will be joining a busy and supportive HR team within the retail arm of a wider organisation, during a period of increased workload and ongoing transformation. Due to a number of long-term absences within the team, there is currently a backlog of operational HR activity.
Reporting into an HR Business Partner and working closely with wider HR colleagues, you will play a key role in providing effective HR support across a high-volume, fast-paced environment.
Key responsibilities

Managing a central HR mailbox, triaging incoming queries and either resolving, delegating or escalating as appropriate
Providing support on low-level ER cases.
Providing guidance to managers on a range of HR matters
Confidently handling more complex or sensitive conversations and appropriately challenging stakeholders where required
Identifying which cases require escalation
Supporting the wider HR function to ensure operational continuity
What you'll need to...