Housing Services Officer

Loughborough Estate Management Board (LEMB) is a resident-led housing management organisation delivering housing services on behalf of the local community. Working in partnership with Lambeth Council, LEMB is committed to providing high-quality housing services, excellent customer care, community engagement, and safe, well-managed homes for tenants and leaseholders.

Position: Housing Services Officer
Reports to: Housing Services Manager
Hours: 35 hours per week

Housing Services Officer Day-to-Day Duties

* Manage a portfolio of properties and provide housing management services to tenants and leaseholders.

* Recover rent arrears, provide tenancy support, and represent the organisation in court where required.

* Manage empty properties, allocations, mutual exchanges, tenancy sign-ups, and rehousing cases.

* Handle anti-social behaviour (ASB), tenancy breaches, complaints, and resident enquiries.