Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Housing Repairs Co-ordinator on a 3 months contract initially with a possibility of further extension.

Responsibilities

• Knowledge and understanding of current issues relating to social housing and social housing repairs.
• To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.
• Experience of working in a contact centre answering high volume of calls to ensure targets are met.
• Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image of the client is projected.
• Excellent communication skills to liaise with other departments, agencies, contractors as appropriat...