Job PurposeTo provide high-quality administrative and customer service support for the Rent, Lettings and Support function within Housing Services. The postholder will be responsible for delivering excellent customer service to tenants, applicants, contractors and external stakeholders while maintaining accurate records, processing administrative tasks and supporting the efficient delivery of housing services.Key ResponsibilitiesCustomer Service

Act as a first point of contact for residents, tenants, applicants and visitors by telephone, email and face-to-face.
Respond to enquiries promptly, professionally and courteously.
Provide information on housing services, tenancy matters, rents, repairs and support services.
Resolve routine customer enquiries and escalate complex cases where necessary.
Manage customer complaints and service requests in line with organisational procedures.
Ensure customers receive a positive experience and a high standard of service at all ...