Filinvest Company: Timberland Highlands Resort

Position Summary

In accordance with the policies, procedure and standards of Chroma Hospitality Inc. and Timberland Highlands Resort, Rizal, and under the direct supervision of the Assistant Executive Housekeeper, the Housekeeping Supervisor ensures that the cleanliness, orderliness and physical aesthetics of the area of assignment are maintained in accordance with established standards.

SCOPE AND RESPONSIBILITIES

• Establishes and communicates customer service objectives which support achievements of Timberland Resorts Mission and Vision.
• Monitors customer service levels and counsels
• Responding to customer requests.
• Determines customer delight level and needs by reviewing comment cards and talking to customers regularly.
• Provides staff with the skills training to be able to provide value added service to customers.
• Develops and implem...