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Housekeeping Supervisor

Company

Château de Mercuès

Location

Achnasheen, Scotland

Type

Full-time

Job Description

MAIN RESPONSIBILITIES:

Guests & Quality

  • Supervise and prepare the housekeeping of all resort public areas to 5*-Forbes standards
  • Supervise and prepare housekeeping of resort bedrooms to a 5-star-Forbes standard
  • Supervise and assist with washing and ironing of guest laundry – Forbes standard
  • Communicate with guests during their stay so their expectations are exceeded.
  • Supervise and Assist with Turndown service to a +1 Forbes-standard
  • Quality check arrival bedrooms to ensure ready for arrival and exceed expectations.
  • Report any faults, breakages, or sub-standard quality in rooms to head housekeeper.
  • Supervise and assist with guest housekeeping requests

    • Team

  • Liaise with A/HHK in co-ordinating the team for housekeeping shifts
  • Performance supervises to ensure every team member is a top performer
  • Performance supervises your team...

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