POSITION SUMMARY

Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable.

• Must possess outstanding hospitality, communication, and organizational skills in addition to effective decision‑making abilities.
• Take full ownership and accountability for the maintenance and cleanliness and ensure the flawless delivery of all services to the highest level of expectation.
• Excel at establishing and maintaining a positive working environment and manage performance expectations through open and frequent communication.
• Demonstrate excellent training, leadership development, and recognition skills with supervisors and crew members, and maintain a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities.
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