Housekeeping and Public Area Manager

A Housekeeping & Public Areas Manager is responsible for overseeing all housekeeping, laundry and public areas operations to deliver an excellent Guest and Member experience, while evaluating guest satisfaction and setting department targets and objectives.

Responsibilities

• Oversee housekeeping operations across guest rooms, back‑of‑house and public areas.
• Oversee laundry operations.
• Ensure cleanliness, maintenance standards and presentation of all public areas, including lobbies, corridors, meeting areas and guest facilities.
• Evaluate guest satisfaction levels and monitor trends with a focus on continuous improvement.
• Operate within departmental budgets through effective stock and cost controls and well‑managed schedules.
• Set departmental targets and objectives, work schedules, budgets, policies and procedures.
• Inspect rooms, public areas, fixtures, fittings a...