Loss Mitigation Specialist

The Loss Mitigation Specialist role is split into two groups who are responsible for establishing contact, communicating, and negotiating with borrowers, investors, and real estate agents, via verbal and written means, to resolve at-risk mortgages. In addition, the Loss Mitigation Specialist will review, counter, and approve loss mitigation deals within their delegated authority.

Duties and Responsibilities

• Handles multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines.
• Handles inbound and outbound calls supporting homeowner questions and helping homeowners to become engaged in loss mitigation workout assistance.
• Keeps servicing files up to date so borrowers can receive the best assistance, and so that the company has knowledge of the borrower's situation and the condition of the collateral.
• Minimizes loss due to foreclosure through th...