**Job Identification:** 213652
**Job Schedule:** Full time

As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards;

+ Ensure VIP guests are provided with personal, attentive and caring service
+ Ensure guest complaints are dealt with promptly and courteously in line with HGI Brand Service Standards
+ Efficiently perform all reception duties, assisting other Guest Service departments as and when necessary
+ Have an overall knowledge of hotel facilities and rooms
+ Efficiently control rooms in order to daily Room situation
+ Be knowledgeable about daily VIP and group reservation status
+ Be knowledgeable about the hotel, including the day's events and banquet functions.
+ Be knowledgeable about the nearby location information of hotel.
+ Warm welcoming guests, and perform Check In & Check Out procedure for his/her accommodation.
+ Ensure guest’s privacy is kept safely
+ Attend sch...