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Helpdesk Technician I

Company

Arcis Golf

Location

Dallas, Texas

Type

Full time

Club Location:

Arcis Golf - Corporate Office - Dallas, TX

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Provide technical support to users experiencing computer and network hardware and software issues. Track, route, and escalate issues as needed. Utilizes critical thinking and communication skills while providing excellent customer service skills. Provide detailed information during interactions with documentation in service desk system.

Duties and Responsibilities

  • Tier 1 technical support via phone, email, and ticketing system submissions.
  • Troubleshoot hardware and software related technical issues.
  • Respond to emergency situations as needed and properly follow escalation paths.
  • Prep...
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