Helpdesk Team LeaderOffer ID:87528Job:Support Functions / Admin SupportContract type:PermanentSchedule:Full-TimeCountry:United KingdomEQUANS is looking for a Helpdesk Team Leader to join our facilities team based at the Queen Elizabeth Hospital in Birmingham on a permanent basis. This is a full time shift based role working an average of 42 hours per week on a 4 on 4 off shift pattern of days and nights: &1900 -0700. On offer is a competitive salary and benefits package.General OverviewReporting directly to the Workflow Supervisor. You will manage a team of workflow operators and strive to deliver all jobs within the contractual SLA's & KPI's.The Helpdesk Team Leader plays a critical part in the Operational Team, the candidate will control all processes for the Helpdesk team and will take full control & responsibility for the performance of a shift team. They will also play a key role in reporting and will complete all month end performance reports. The candidate will need to have st...