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Helpdesk Support Technician

Company

Mandarich Law Group, LLP

Location

Chicago, Illinois, United States

Type

Full-time

Mandarich Law Group, LLP is one of the nation’s leading creditors' rights law firms, with offices in 11 states. We are committed to providing a collaborative and professional work environment where our teams thrive and grow.


·         Act as the first point of contact for technical support via phone, email, and walk-ups


·         Troubleshoot hardware, software, and network issues—escalating when needed


·         Set up new user workstations and manage employee onboarding/offboarding


·         Support Windows desktops, Microsoft Office applications, printers, and other common business tools


·         Maintain accurate records of issues and resolutions in our ticketing system


·         Assist with user account management, password resets, and access rights via Active Directory


Requirements


  • 1–2 years of IT support experience (internships or part-time roles count too!)
  • Strong communicatio...

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