Helpdesk Support 

Location: Nashville, TN

Salary Range: $55k to $69k 

 
Job Summary
The Customer Support I Technician will provide first-line technical support to customers via phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring a positive customer experience. The primary focus is on closing issues on first contact and escalating more complex problems to tier 2 support.
Key Responsibilities

• Respond to customer inquiries and provide technical assistance for common issues related to hardware, software, and network connectivity.
  
• Assist customers with account setup, password resets, and general troubleshooting.
  
• Document and track customer interactions and solutions in the help desk system.
  
• Escalate complex issues to tier 2 technicians or other departments ...