Purpose of the role

Serving as the first point of contact for customers seeking technical assistance over the phone, email, and technology platform. The role requires excellent communication skills, customer service orientation, and the ability to handle high-pressure situations with calmness and professionalism.

Minimum requirements

• 2+ years of experience working in a help desk environment – Building Information Systems, Space planning, Asset logging, work tickets.
• Flexibility to work a variety of shifts with minimal notice/overtime.
• Proficiency with computer hardware/software.
• Excellent oral communication skills
• Detail oriented in order to keep detailed notes on tickets
• Highly organized to keep Help desk tickets order
• Ability to diagnose and resolve queries related the system you will be trained on.

Key areas of responsibility

• Performing remote troublesh...