Are you skilled in Customer Service and looking for a new role?
CBRE Global Workplace Solutions is a leading global facilities management company, and we're looking for a Helpdesk Operator to join our team in (Leeds).
Manage CAFM system (PPM, reactives, reporting) and respond to calls and emails efficiently. Ensuring all reactive requests raised on the helpdesk have the correct priority/engineer assigned.
Maintain communication throughout reactive jobs with the client and CBRE operational teams.
Review subcontractor performance and, identify and implement improvements to enhance performance.
Follow established financial processes, including obtaining supplier quotes and uploading them for team/client app...