Helpdesk Executive (L1)

Company

CSGROUP PTE. LTD.

Location

singapore, singapore

Type

Full-time

            Responsibilities  Provide first and second level IT technical support to end users including desktops, laptops, mobile devices, printers, and peripherals. 
Diagnose and resolve hardware, software, OS, and application issues within defined SLA timelines. 
Perform onsite and remote troubleshooting, escalation, and follow up to ensure timely issue resolution. 
Manage incidents, service requests, and problem records through the IT Service Management / ticketing system. 
Ensure tickets are properly logged, categorized, prioritized, documented, and closed in accordance with IT service procedures. 
Track recurring issues and assist in problem root cause analysis and preventive actions. 
Support SLA monitoring, reporting, and service improvement initiatives 
Endpoint onboarding and device lifecycle management 
Software deployment and patching activities 
Endpoint health checks and compliance status...
        

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Helpdesk Executive (L1)

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