We are seeking a proactive Helpdesk Co-ordinator to act as the central dispatch anchor for our busy Facilities Management team. You will handle end-to-end work orders for all commercial building maintenance, asset repairs, and compliance issues.

Mandatory Requirement: You must have direct, practical experience utilizing CAFM software (e.g., Joblogic, Maximo, Concept, Planon) to log, track, and close maintenance tasks.

Key Responsibilities

*

CAFM System Administration: Take daily ownership of the CAFM platform—inputting reactive requests, updating asset logs, and tracking Planned Preventative Maintenance (PPM) cycles.

*

Work Order Allocation: Triage incoming client maintenance faults, determine priority levels, and allocate tasks to engineers with the correct mechanical or electrical skillsets.

*

SLA & Performance Tracking: Run daily service reports to monitor outstanding jobs, tracking mobile engineer prog...