212 Recruitment are supporting our client in recruiting an organised and proactive Helpdesk Coordinator/Service desk Administrator to join their busy team in Lichfield.

You’ll play a key part in keeping the office running smoothly, supporting engineers and contractors and ensuring customers receive a professional and timely service.

Key Responsibilities:

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Scheduling works and managing engineers’/contractors’ diaries

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Coordinating appointments, access arrangements and job updates

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Handling incoming calls and customer enquiries

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Updating internal systems, job sheets and documentation

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Processing reports, certificates, and completed work records

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Liaising with clients and site teams

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General administrative support across the office

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Assisting with customer service tasks and follow‑ups

Experience...