Help Line Agent

Company

Axelon Services Corporation

Location

Richmond, Virginia, United States

Type

Full-time

            Contract Role: 12 Months

Location: Richmond, VA

Responsibilities:

Provide 100% phone support for IT help desk.

Deliver excellent customer service.

Identify issues quickly and determine if they can be resolved during the call or need escalation.

Requirements:

3 years of IT Helpdesk Support experience.

Minimum of High School Diploma or Equivalency.

Preference for experience in a regulated industry helpline or IT support center.

Required Skills:

Extensive knowledge of Windows 11 operating system.

Experience with computer hardware/software, iDevices, Tough Books, Windows 10 & 11 OS, MS Office suite, Teams, SharePoint, Active Directory, Mainframe, print management tools.

Experience with ServiceNow ticketing syst...

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Help Line Agent

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