Job Description
A client based in Phoenix is seeking a fully remote Help Desk Technician to join their growing IT support organization. This role will serve as the first point of contact for all incoming IT-related incidents and requests via phone, email, and chat, supporting corporate users, retail stores, and distribution centers.

The technician will intake and manage tickets through ServiceNow, utilizing incident management, request fulfillment, and the knowledge base to ensure timely and accurate resolution. Daily responsibilities include troubleshooting POS issues within retail stores, supporting store-level hardware and peripherals such as Lexmark printers and Zebra printers/scanners, and assisting with basic network connectivity and equipment-related issues.

This role also includes diagnosing and resolving issues related to PC software, operating systems, and hardware, including installing, uninstalling, patching, upgrading, and replacing devices remotely. T...