Help Desk Support Specialist

Company

Concentrix

Location

quezon city, national capital region

Type

Full-time

            Manage advertiser interactions through live chat, email, and ticketing systems (e.g., Zendesk, Salesforce Service Cloud, Freshdesk). 
Support advertisers with ad review outcomes, policy compliance, and appeal submissions, ensuring all cases follow platform guidelines. 
Assist with billing inquiries, invoice clarifications, payment method issues, and refund requests. 
Provide step-by-step guidance on campaign setup, ad creation, and account settings using internal knowledge bases and SOPs. 
Accurately document all customer interactions, resolutions, and follow-ups in the CRM/ticketing system. 
Adhere to defined SLAs for response time, resolution quality, and customer satisfaction. 
Escalate technical or complex cases to Tier 2 when necessary, ensuring clear notes and background context. 
Identify recurring issues and share feedback with leads and quality teams to improve advertiser experience. 
Work in rotational sh...
        

🍁 SearchCanadaJobs.com

Help Desk Support Specialist

🍁 Ready to Apply?