Our Client, a Commercial Banking company, is looking for an OSS Help Desk Phone Analyst for their Richmond, VA/Remote location. Responsibilities:

+ Help Desk Phone Analyst provides support in the form of troubleshooting and triaging activities for standard problems encountered by end-users to determine a Resolution and often provides educational training on various systems supported by Originations Servicing Support (OSS).

+ Each Phone Analyst Adheres to Compliance regulations and adheres to Client Policies and Procedures related to the scenario.

+ If the Phone Analyst is unable to resolve the related issue the call will get escalated to a more experienced OSS teammate to further triage and resolve the issue and/or work closer with Level 2 Production Support for a resolution.

Requirements:

+ 1-3 years Help Desk environment

+ Excellent listening, verbal, and written communication skills

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