Description
We are looking for a Help Desk Analyst to join an onsite support team. This position is ideal for someone who enjoys resolving technical issues, supporting a large user population, and contributing to a fast-moving service environment. The role will focus on end-user support, device preparation, and ticket-based troubleshooting while helping strengthen service quality across the IT organization.


Responsibilities:

• Provide first-line technical assistance for hardware, software, and access-related issues submitted through calls and service desk tickets.

• Prepare and deploy laptops using Microsoft Autopilot, ensuring devices are configured accurately for end users.

• Support Windows 10/11 environments by diagnosing common desktop issues and restoring user productivity efficiently.

• Troubleshoot account and identity concerns involving Azure Active Directory and related access tools.

• Document incidents, resolut...