Handle inbound/outbound provider calls for voice support
Address all queries from Providers (Eligibility and Benefits, claim status, Authorization, other inquiring pertaining to the account of the Member) supported by the business.
Understand the Account's Business Strategy and managed care direction.
Utilize and be familiar with current system functions, applications and enhancements.
Additional responsibilities include development and training of self and co-workers.
Suggest and shares ideas for system improvements.
Experiments with and accepts new ideas in a positive and timely manner
The Healthcare Associate must achieve and maintain the Account's Key Performance Measures.
Provide exceptional customer service to callers over the phone.
Maintain a high level of professionalism towards peers at all times.