About the Role



We are hiring Customer Service Representatives (Healthcare Account) in Davao City. This role offers competitive compensation, performance-based incentives, paid training from Day 1, and strong career growth opportunities in the BPO industry. You’ll be part of a professional, people-first environment focused on stability and long-term career development.



Job Description



As a Healthcare Customer Service Representative, you will support patients and clients with inquiries related to healthcare services, insurance coverage, and claims processing while ensuring accuracy, empathy, and high-quality service.



Key Responsibilities



Respond to patient and client inquiries via phone, chat, or email

Assist with healthcare services, insurance claims, and coverage concerns

Support documentation and claim-related processes

Accurately document all customer interactions

Escalate complex c...