The role is for the Head of Transfer Agency UK Operations based in Edinburgh. The individual will be responsible for the end to end service delivery from TA for a select number of clients.

**This will involve the following:**

+ Ensure there are KPIs in place with the client which serve as an accurate measure of the TA service delivery and these are adjusted to meet the changing business environment
+ Maintain consistent delivery against these KPIs and work across functions in and outside of TA to address any negative trends timely and effectively
+ Sign off on the TA input to client deliverables such as the Service Pack, Board Report etc. to ensure these are presented professionally and convey the appropriate message
+ Represent TA at both internal and external client related meetings, in an active and engaged manner, promoting the strategic objectives of the business
+ Ensure regulatory adherence to relevant rules across operational activities e.g. CASS, ...