Detailed Job Description

Head of Resident Services

An exciting opportunity has arisen for an experienced Head of Resident Services to join a highly respected Housing Association committed to improving lives and ending homelessness.

This role offers the opportunity to lead a critical operational service responsible for maintaining and improving housing assets while ensuring residents receive a high-quality, customer-focused service.

Reporting directly to the Director of Operations, the successful candidate will take ownership of Property Services, Repairs and Maintenance, Asset Management, Building Safety Compliance and Cleaning Services across the Association's housing portfolio.

Key Responsibilities

Lead and manage the Property Services team, ensuring delivery of an effective and customer-focused service.
Oversee responsive repairs, planned maintenance, cyclical maintenance programmes and major works projects.
Develop and implement long-...