Description

Role: Head of Priority Direct
Location: Dubai

Role Purpose

To oversee Priority Direct operations across multiple Teams ensuring strong leadership high-quality service delivery achievement of regional business targets and effective management of Cluster Managers and VRM teams. The role focuses on driving acquisition portfolio growth customer satisfaction and operational excellence in alignment with ADIBs strategic priorities and Sharia-compliant standards.

Key Accountabilities

Regional Team Leadership & People Management

• Lead mentor and manage Cluster Managers across the assigned region.
• Oversee VRM teams indirectly through Cluster Managers.
• Set regional performance expectations sales targets and service KPIs.
• Responsible of hiring the planned HC in VRMs ARMs and Cluster Managers maintaining the active HC and ensuring to replace any resigned HC on time.
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