About the role

We are looking for a collaborative, knowledgeable, passionate and driven Team Lead to join our Madrid-based European Operations Center (EOC). This is a brand new role where you will play a crucial part in driving our company's processes by leading a team of project managers and customer support. You will establish best practices and streamline processes to support the Operations team.

Responsibilities

• Lead the Operations team for Norway and Sweden from Madrid
• Lead the delivery for PV installations according to Otovo's quality standards
• Lead the resolution of technical challenges with installers and manufacturers
• Ensure that Operations processes are followed and propose improvements
• Ensure that the installed base is working properly and fix cases where it is not
• Collaborate with the Accounting team to ensure that our customers are up to date with their payments

Qualifications <...