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Head of Operations at Fulltime (Montreal)

Company

Valsoft

Location

montreal (administrative region), qc

Type

Full-time

About Fulltime

Fulltime is the leading voice AI platform for the trades industry, empowering every contractor to deliver a world-class customer experience. Our technology enables HVAC, plumbing, and electrical businesses across North America to deploy AI agents that answer every call 24/7, book more jobs, and deliver faster service, so owners can focus on the work that matters most.

About the role

Fulltime is looking for a Head of Operations to lead our revenue engine and customer experience. This is an AI-native role: you’ll be expected to build and deploy agents. Your primary goal will be to accelerate our go‑to‑market motion and deliver exceptional customer outcomes, ranging from building our sales process and designing onboarding programs to recruiting a high‑performing team.

In this role, you will:

  • Own the end‑to‑end GTM motion: define the sales process, manage pipeline, and consistently hit growth targets.
  • Design and im...

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