Head of Operation Optimization and Innovation

Location:
Shanghai, SH, CN, 200001

Brand: HSBC

Area of Interest: Insurance

Closing Date: Hybrid Worker

Date: 18 May 2026

**Job description**

**We are currently seeking an experienced professional to join our team.**

**In this role, you will:**

+ Provide overall direction and strategy in relation to the productivity & effectiveness enhancement of the New business, Underwriting, Policy servicing & Claim operation in a fast changing competitive market, and to the delivery of excellent quality service experience with professionalism and innovative approach
+ Create a customer friendly used and optimized business environment in accordance with our life insurance mission and vision, and in a sensitive manner to address the needs and issues of the customers
+ Ensure compliance with procedures and standards required by the HSBC Group, and by regulatory, compli...