Area Head of Customs Product & Operations, Canada

Reports to the Area Head of Local Products and is accountable for leading a customs brokerage organization of 40+ professionals in Canada. The role drives commercial growth, strengthens operational execution, trade and compliance services productivity, and service reliability.

Responsibilities

• Manage the P&L for Maersk Customs Lead and stabilize CHB operations across the Canada Area.
• Drive commercial growth in partnership with sales leadership.
• Strengthen customer relationships to improve retention and satisfaction.
• Ensure consistent, compliant, and high-quality service delivery.
• Improve productivity, cost-to-serve, and operational efficiency.
• Lead with care while intentionally building a high-performance culture.
• Drive performance management across teams (objective setting, reviews, compensation).
• Proactively manage capacity planning and ...