Are you an experienced leader with a passion for building strong customer relationships? Do you have a commercial mindset and enjoy working collaboratively to deliver exceptional customer service?

We are looking for a Head of Key Accounts to join our Customer Service Management (CSM) team on a full-time, permanent basis.

In this role, you will lead our Key Accounts team, managing and developing relationships with our National Fleet customers to achieve targets for parts revenue, profitability, customer satisfaction and vehicle uptime. Working closely with colleagues across the business, including Regional Operations, Sales and other internal departments, you will ensure our key customers receive a first-class service while identifying opportunities to strengthen and grow existing partnerships.

You will be responsible for leading and developing a team of Key Account Managers and support colleagues, ensuring account plans are in place and effectively ma...