Job Purpose

The role of Internal Controls & Resilience, Group Operations is responsible for leading and strengthening internal control, governance, risk, and assurance framework across Group Operations. The role acts as a 1.5 Line of Defense, serving as a strategic conduit between first‑line operations and second/third‑line functions (Risk, Compliance, Finance, Audit), ensuring robust control design, effective execution, and continuous improvement in the operational risk landscape.

The role is accountable for driving enterprise‑grade governance, control assurance, and risk management practices, including proactive identification of control gaps, systemic risk mitigation, and embedding a strong risk‑aware culture across operations.

In addition to core GRC responsibilities, the role has evolved to include:
Enterprise Governance Leadership: Structuring and operationalizing the Operations Group Risk Management Forum (OGRM), enabling data‑driven risk discussions,...