Overview

Manage the transformation of how Supermetrics delivers customer onboarding and implementation at scale in an AI-native world. We are seeking a Head of Implementation & Onboarding to join our Professional Services team in Helsinki, Dublin, Amsterdam or UK.

Responsibilities

• Transform onboarding and implementation from a manual, consultant-driven process into a scalable, AI-assisted delivery engine.
• Lead a global team of implementation specialists across EMEA, North America, and JAPAC.
• Implement AI-first, human-in-the-loop delivery models for both core onboarding and Supermetrics Activate implementations.
• Act as the bridge between strategy and execution, ensuring the new delivery model is integrated across the organization.
• Collaborate cross-functionally with Professional Services leadership, Product, Customer Success, and AI and automation specialists.
• Embed AI-assisted discovery, solution design, a...